Refund & Exchange Policy
We want you to have a smooth Saffronze shopping experience. Because skincare products are personal-care items, returns are handled with hygiene in mind.
Returns & Exchanges
We accept requests within 7 days of delivery when the product is unopened, unused and in its original packaging, or when it arrives damaged or defective.
Non-Returnable Items
- Opened or used skincare products
- Products without their original packaging
- Products purchased on sale or discount, unless the item is defective or damaged on arrival
How to Request a Return
Contact Saffronze via WhatsApp or email within 7 days of delivery. Include your order number and clear photos when reporting a damaged or defective item.
Refund Process
Approved refunds are processed within 5–7 business days. The refund method depends on the original payment method and the available refund process.
Return Shipping
- For a damaged or defective item, Saffronze will guide you on the return process.
- For other eligible returns, return shipping may be the customer’s responsibility.